Write to us.
A human answers.
Support is handled by the people who write the code, so the reply comes from someone who can actually fix it. No ticket triage, no chatbot, no macro.
- Hours
- Monday to Friday, 9am to 5pm Paris time
- Weekend
- Closed. Urgent billing issues still get read.
- Typical reply
- Same working day
- Language
- English or French
Something is broken
A renewal that did not fire, a migration that looks wrong, a screen that will not save. Tell us your WordPress and WooCommerce versions and what you expected to happen.
support@milosubscriptions.comBefore you buy
Not sure Milo fits your store, or whether an add-on does the thing you have in mind? Ask before spending anything. The answer often becomes a documentation page.
contact@milosubscriptions.comPress and partnerships
Writing about Milo, building on top of it, or bringing an add-on to the marketplace. Brand assets and boilerplate are already public, no form required.
Open the press kitFaster than writing to us
The whole handbook is public and the answer to a setup question is usually already in it. If it is not, tell us: the page gets rewritten rather than the ticket answered twice.
Priority support
Priority support comes with any paid add-on licence and with Milo Payments. The free plugin is supported on the WordPress.org forum, in public, which also keeps the answers useful to the next person.
The .org support forumAlready a customer? Your licences, invoices and downloads live in your account.